Legal

Subscription, Auto-renewal & Refunds

These terms explain what a membership costs, how automatic renewal works, how to cancel and when refunds apply. They form part of our Terms of Service.

1. Plans and prices#

• Prices are in US dollars. Taxes (such as sales tax or VAT) may apply depending on where you live and are shown at checkout.
• Plans are month-to-month (Monthly) or 12 months (Annual). We never sell a membership for longer than 12 months.
• Your bank may charge currency conversion or foreign transaction fees; those are between you and your bank.

2. What is free and what needs a membership#

• Free: your interview with Valeria (up to 20 minutes of calls in total, which is enough to complete it) and her search for your match. No card is needed.
• Membership: once Valeria has found a match for you with a real, active member who is available for an introduction, we tell you and you can see the introduction (first name, age, area, Valeria's reason for the match and a summary). Becoming a member lets you say yes to that introduction and exchange contact details if they say yes too, keep calling Valeria (calls stay limited in length, currently 45 minutes per call and 90 minutes per day) and receive further introductions.
• Never charged automatically: reaching that point does not charge you anything. You pay only if you choose a membership yourself.
• Waitlist: people outside the Los Angeles area (see Who the service is for), are on a free waitlist and are never charged.

A membership gives you access to the Service; it does not guarantee any particular number of introductions, that anyone will say yes to an introduction, or any outcome.

3. Automatic renewal#

• By subscribing, you authorise Volumatrix LLC, through our payment processor Stripe, to charge your payment method for each renewal until you cancel.
• We show these renewal terms clearly next to the price before you pay, and ask you to agree to automatic renewal with a separate checkbox that is not ticked in advance. You cannot be charged for a membership unless you tick it.
• We keep a record of your auto-renewal consent (what you agreed to, the plan, the wording version and when) for at least 3 years.
• After you subscribe, we send you a confirmation by email that includes these terms and how to cancel.
• Yearly reminder for monthly members: once a year, we email you a reminder that your membership renews automatically, with the amount and how to cancel.
• Annual plans: we send you a reminder between 15 and 45 days before each annual renewal (we aim to send it about 25 to 31 days before), with the renewal date, the amount and how to cancel.
• Price changes: if we change a price, we will tell you by email at least 7 and no more than 30 days before the new price is charged, so you can cancel before then.

4. How to cancel#

• Go to Account → Membership and press Cancel membership. You can cancel online in a few clicks. You do not need to call or email anyone, and we do not show you retention offers when you cancel.
• Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
• If you have trouble, email support@actual.love from your account email and we will cancel for you.
• Deleting your account cancels your membership immediately, and you will not be charged again.
• To cancel within 3 business days of purchase for a full refund, see Section 5.

5. Refunds#

• Three-business-day right to cancel (all US members). You may cancel within 3 business days of purchase (excluding Sundays and holidays) for a full refund, as explained in the notice at the top of this page and at the top of our Terms. Use the "Cancel within 3 days for a full refund" button on your account page, or email cancel@actual.love. We refund all money you paid within 10 days of receiving your notice, and your membership is cancelled.
• Death or disability. If you die or become disabled (a condition, verified in writing by a physician you choose and pay for, that prevents you from using the Service), you or your estate may cancel and we will promptly refund the unused, prepaid portion of your membership. If the physician states the disability will last less than six months, we may instead extend your membership by six months at no charge. Write to cancel@actual.love.
• Moving. If you move your primary residence more than 50 miles outside our Los Angeles service area, you may cancel and we will refund the unused, prepaid portion of your membership. Write to cancel@actual.love.
• Apart from these cases, payments are non-refundable, and we do not give refunds or credits for partial billing periods or unused time, except where the law requires.
• Where the law of your country or state requires a refund, including a pro-rated refund, we provide it.
• If you believe you were charged in error, contact support@actual.love and we will look into it promptly. Please contact us before disputing a charge with your bank.

6. EU and UK: your 14-day right of withdrawal#

If you are a consumer in the EU or UK, you normally have the right to withdraw from a digital services contract within 14 days of purchase without giving a reason.

• Because the Service starts immediately, at checkout we ask you to request that it begin straight away and to acknowledge that, by starting to use it within the 14 days, you may lose some or all of your withdrawal right as the law allows.
• If you withdraw within 14 days after the Service has started, you must pay for what was provided up to the time you told us, and we refund the rest on a pro-rated basis where the law requires. Where the law gives you a full refund, we give a full refund.
• To withdraw, email support@actual.love from your account email with a clear statement that you are withdrawing. You may use the model withdrawal form, but you do not have to.
• We refund using the original payment method within 14 days of receiving your notice.

7. US automatic-renewal law disclosures#

For residents of California, New York and other states with automatic-renewal laws: the terms in Section 3 set out that your membership continues until you cancel, the cancellation policy, the recurring charges and their amount, the length of each renewal term, and how to cancel. We present them clearly before you buy, obtain your affirmative consent, confirm them by email afterwards, ask for your consent to automatic renewal with a separate, unticked checkbox and keep a record of it for at least 3 years, let you cancel online with a prominent "Cancel membership" button (deleting your account also cancels your membership), send every member a yearly reminder, send annual members a renewal reminder 15 to 45 days before each renewal, and tell you about any price change at least 7 and no more than 30 days before the new price is charged. If we ever offer a free trial or promotional price that converts to a paid plan, we will explain its terms clearly before you sign up.

8. Payments and your card#

• All payments are processed by Stripe through Stripe Checkout and the Stripe billing portal, which are subject to Stripe's own terms and privacy policy and set their own cookies on stripe.com.
• We do not store card numbers. We keep only your Stripe customer ID, your plan and your subscription status.
• If a renewal payment fails, Stripe may retry it. If it still fails, membership features may be paused until payment is updated.

9. Billing questions#

Email support@actual.love. Please write from your account email so we can find your membership quickly. To cancel within 3 business days, or for the death, disability and moving refunds in Section 5, email cancel@actual.love.

Postal address: Volumatrix LLC, 14014 Hartley Hall Pl, Germantown, MD 20874, USA.